Todd Q. Chapman

Experience

June 2025 – September 2026

Hive Financial Systems

Director of Engineering

Led the 22-person engineering organization within Hive’s 35-person technology group, supporting a multi-portfolio consumer lending platform. Designed the org structure, career matrices, and leveling framework.

Rebuilt release and incident-response practices. Frequent incidents became routine bi-weekly deployments, and resolution time dropped from multi-day outages to under 90 minutes.

Wrote the engineering strategy that made agentic AI the main lever for cutting tech debt and delivery cost. Cycle time fell from 90 days to 5, and cost per story fell 60%. I proved it on live work by delivering a production data-sharing integration with an external partner network, directing AI agents through code and test delivery.

Built the business case for a platform modernization projecting 92% ROI with breakeven in under 8 months. Set up the incident management program and a weekly DORA-based scorecard for executive leadership.

Voted by colleagues for the People’s Choice Award (April 2026) and the Surge Award (September 2026).

June 2022 – June 2025

Crunchtime, Inc.

Senior Engineering Manager → Principal QA Automation Engineer

Led 3 product teams (25 engineers, 6 direct reports) through a post-acquisition integration, and served as the escalation point for enterprise customers.

Audited a 12,000+ test Selenium suite that took over 24 hours to run. Fewer than 2% of the tests needed true end-to-end coverage, so I converted 98%+ to unit and integration tests. Made developer ownership of testing and dev-QA pairing the standard delivery model.

March 2018 – May 2022

CodeMettle, LLC

Director of Engineering (from Engineering Manager, QA Manager)

Grew from QA Manager to Director of Engineering in four years, managing up to 27 engineers across multiple product teams. Built the QA function from scratch, developed multiple automation frameworks, and coached Agile practices across every product team.

September 2013 – February 2018

Manheim

Senior Software Test Engineer

Moved across four teams in 4.5 years, from testing lead to automation engineer to quality coach. Built automation in Ruby and JavaScript across web, mobile, and internal tooling with Applitools, SauceLabs, and Jenkins.

2010 – 2013

Earlier roles

Orasi Software (QA Consultant and Lead), McKesson (Lead, QA Automation), and ACI Worldwide (QE, Automation).

Georgia State University

B.A., Communications (Journalism); Minor in Speech (Rhetoric/Public Speaking)